Shipping policy

Fast Local Delivery

We know you want your order fast! That’s why all orders are dispatched directly from our warehouse in New South Wales (NSW), Australia.

Shipping Times & Rates

• Processing Time: Orders are typically processed and dispatched within 1-2 business days.

• Delivery Window: Once dispatched, you can expect your package within 2-5 business days.

• Carrier: We ship exclusively via AU Post to ensure reliable and trackable delivery to your door.

Tracking Your Order

As soon as your order leaves our NSW warehouse, you will receive a shipping confirmation email containing your AU Post tracking number. You can monitor your package’s journey directly on the Australia Post website.

Shipping Destinations

Currently, we focus on providing the best service within Australia. Shipping rates will be calculated and displayed at checkout.

Lost or Damaged Packages

If your package arrives damaged or gets lost in transit via AU Post, please contact us immediately at shippings@petsfriends.store so we can resolve the issue under the protections of the Australian Consumer Law.